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Technical Support & Services
Technical Support and Service

We provide comprehensive technical support and service assurance covering the entire lifecycle of the equipment. From initial installation and commissioning to long-term technical consultation, remote monitoring, maintenance inspections, and emergency response, we are committed to ensuring stable operation with professional and efficient services, empowering the continuous growth of our customers' businesses.

Technical Support

 

Remote fault diagnosis and guidance

Use telephone, video or remote access to quickly diagnose system operation anomalies and guide customers to troubleshoot.

 

On-site technical support

In case of major problems, technical engineers can go to the site to provide troubleshooting, equipment maintenance and technical guidance services.

 

System software upgrade and optimization

Provide customers with update and upgrade services for related software such as equipment management systems and monitoring systems to optimize equipment performance and stability.

Technical Services

 

Regular inspection service

Arrange regular on-site inspections to check the equipment operation status, wear of key components, and issue inspection reports.

 

System maintenance and care

Provide customers with a complete maintenance and care plan, including preventive maintenance work such as cleaning, lubrication, tightening, and testing.

 

Modification and function upgrade services

Provide function expansion, modification, and upgrade services for equipment systems based on customer needs or technological development to enhance their use value.

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Question Answers
Q: How long does it take to deliver an E-house?

A: Generally speaking, the delivery time for an E-house is 6-8 weeks, and the specific time will vary depending on the project size and customization requirements.

Q: Is the E-house suitable for different climate conditions?

A: Yes, our E-house uses durable materials and advanced design to adapt to various climates and environmental conditions, including extreme temperatures and humidity.

Q: Is the installation process of the E-house complicated?

A: It is not complicated. We use modular design, and the installation process is fast and easy, usually completed within a few days, reducing on-site construction time.

Q: How energy-efficient is the E-house?

A: Our E-house uses energy-saving design and efficient electrical equipment to optimize energy use and reduce operating costs.

Q: Does the E-house meet environmental standards?

A: Yes, our E-house meets international environmental standards, uses sustainable materials, and is certified as a green building to ensure low carbon emissions and environmental friendliness.